Legal notice
Last updated: November 2025
This Legal Notice provides information about the company operating nuccasleep.com (the "Site"), as required by applicable consumer protection and e-commerce laws.
Company Information
Company name: Nouva Company Limited Trading as: Nucca
Legal form: Private company limited by shares Registered in: England and Wales Company number: 16748910 Registered office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Contact Information
Email: help@nuccasleep.com Response time: within 2 business days (Monday–Friday, excluding public holidays)
For all customer service inquiries, returns, or general questions, please use the email above. See our Contact Information page for more details.
VAT Status
Nouva Company Limited is not currently registered for VAT in the United Kingdom, as the company's taxable turnover is below the UK VAT registration threshold.
No VAT is charged on UK or international sales. Prices displayed on the Site are final prices.
For deliveries outside the European Union (including the United Kingdom for EU customers), customs duties and import VAT may apply in the destination country. These charges are the responsibility of the customer. See our Shipping Policy for full details.
Authorised Representative
The company is represented by its director(s), authorised to act on behalf of Nouva Company Limited in accordance with the laws of England and Wales.
Regulatory Authority
Nouva Company Limited is registered with Companies House, the United Kingdom's registrar of companies.
Public information about the company can be accessed at: https://find-and-update.company-information.service.gov.uk/
Online Dispute Resolution (EU customers)
The European Commission provides an Online Dispute Resolution (ODR) platform for resolving consumer disputes out of court: https://ec.europa.eu/consumers/odr
Our email address for ODR purposes is: help@nuccasleep.com
We are not obligated and not generally willing to participate in dispute resolution proceedings before a consumer arbitration board. However, we are committed to resolving customer concerns directly — please contact us first at help@nuccasleep.com and we will work toward a solution.
Content Responsibility
The content on this Site (text, images, product information, and design) is published under the responsibility of:
Nouva Company Limited 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
All content is provided in good faith and to the best of our knowledge. While we make every effort to keep information accurate and up to date, we do not guarantee the completeness, accuracy, or timeliness of all content. For binding information about a specific order, the order confirmation email and our policies (Terms of Service, Refund Policy, Shipping Policy, Privacy Policy) prevail.
Intellectual Property
All content on this Site — including the "Nucca" brand name, logos, product designs, photography, copy, and visual identity — is the property of Nouva Company Limited or licensed to the company, and is protected under United Kingdom and international intellectual property laws.
Unauthorised reproduction, distribution, or commercial use of any content from this Site is prohibited. See our Terms of Service for full details.
Liability for External Links
This Site may contain links to external third-party websites whose content we do not control. We are not responsible for the content, availability, or practices of any linked external site. At the time of linking, we verify that no clearly illegal content was present. Continuous monitoring of linked content is not feasible without specific evidence of a violation. If we become aware of any legal issue with a linked site, we will remove the link promptly.
Governing Law
These terms and any disputes arising from the use of this Site or purchases made through it are governed by the laws of England and Wales, as detailed in our Terms of Service.